Chain of Custody

The handoff is the liability line

Most disputes are not about whether damage happened. They are about when — and therefore who was holding the shipment at the time.

Responsibility & Disputes

Where responsibility changes hands

Between the shipper’s dock and the carrier’s vehicle, responsibility changes hands, and that moment is usually captured as a scrawled signature on a phone screen, if it is captured at all. Visvadi records the transfer itself: the motion signature of the package being lifted, carried and set down, with position, time and a full condition snapshot at that instant. Every subsequent handoff is recorded the same way.

  • Was it dropped, and by whom?
  • Was “this side up” ignored?
  • Did it sit in the sun on a loading dock?
  • Was the box opened before it reached the customer?
  • How long did it move, and how long did it wait?
  • Who was holding it when the temperature broke range?
The custody chain

Every transfer, recorded the same way

  1. 01Shipper

    Sealed at origin

    Baseline record — temperature, humidity, orientation and a clean impact history at the moment the box is closed.

  2. 02Transfer

    Shipper to carrier

    Pickup motion signature, GPS position, timestamp and condition snapshot as custody passes to the carrier.

  3. 03Carrier

    In transit

    Continuous impact, tilt and environmental record for the whole window the carrier holds the shipment.

  4. 04Transfer

    Carrier to carrier

    Each intermediate handoff — line haul, hub, last mile — logged with the same evidence set.

  5. 05Delivery

    Carrier to recipient

    Arrival inside the delivery radius, box-open confirmation, and final condition on release.

Evidence Snapshot

If a 4 g impact lands at 03:12, the record shows who was holding the package at 03:12.

What it changes

Why a recorded handoff is worth more than a signature

  • Attribute damage to a window, not a journey

    Narrow an impact or excursion to the custody period it occurred in, instead of arguing over an entire route.

  • Settle claims on shared evidence

    Both parties read the same timestamped record — position, force, orientation and condition.

  • Prove condition at transfer

    Show the state of the goods at the exact moment responsibility changed hands.

  • Protect the relationship

    Fewer contested claims, and carriers judged on what actually happened rather than on suspicion.

How it is built

Two products, one record

V-Sync records the handoff. V-One holds the evidence and tells the right person.

Ready to get started?

Every mile, every handoff, every degree

Request a demo unit and run it on a lane where you have had a dispute.

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